1. Purpose

This Acceptable Use Policy (AUP) outlines the rules and guidelines for using Raging Communications internet and telecommunications services. All customers must comply with this policy to ensure fair and safe use of our network for everyone.

2. Prohibited Activities

You must not use our services to:

• Illegal Activities: Engage in any activity that violates Australian Commonwealth, State, or Territory laws
• Spam: Send unsolicited bulk emails, SMS, or other communications
• Malware: Distribute viruses, trojans, worms, or other malicious software
• Hacking: Attempt unauthorized access to any computer system or network
• Denial of Service: Launch or participate in DDoS attacks or similar activities
• Copyright Infringement: Download, share, or distribute copyrighted material without authorization
• Child Exploitation Material: Access, store, or distribute any child exploitation material (zero tolerance)
• Harassment: Engage in cyberbullying, stalking, or harassment of any kind
• Fraud: Engage in phishing, identity theft, or financial fraud
• Network Abuse: Activities that degrade network performance for other users

3. Fair Use Guidelines

While all our plans include unlimited data, our network is shared among all users. To ensure fair access for everyone:

• Avoid activities that consume excessive bandwidth during peak hours (7pm-11pm)
• Do not run commercial-grade servers on residential plans
• Do not resell or redistribute your connection without authorization
• Ensure your home network is secured to prevent unauthorized use

4. Network Security

You are responsible for:

• Maintaining secure passwords on your account and equipment
• Keeping your devices protected with up-to-date security software
• Reporting any suspected security breaches to us immediately
• Not sharing your login credentials with unauthorized persons

5. Email Usage

When using email services:

• Do not send more than 500 emails per hour from a single account
• Ensure all recipients have consented to receive your emails
• Include valid unsubscribe links in marketing emails
• Do not forge email headers or impersonate others

6. VoIP Usage

For VoIP services:

• Do not use VoIP for automated calling (robocalls) without consent
• Ensure emergency address information is kept up to date
• Do not manipulate Caller ID to misrepresent your identity
• Report any suspected call fraud immediately

7. Consequences of Violation

Violations of this policy may result in:

• Warning: First minor offense may result in a warning
• Temporary Suspension: Service may be suspended pending investigation
• Speed Restrictions: Bandwidth may be limited for fair use violations
• Service Termination: Serious or repeated violations will result in account termination
• Legal Action: Criminal activities will be reported to law enforcement

We reserve the right to suspend services immediately without notice for serious violations.

8. Reporting Violations

If you become aware of any misuse of our services, please report it to:

• Email: abuse@ragingcommunications.com.au
• Phone: (07) 3473 1988 (QLD) or (08) 7231 1638 (SA)

9. Policy Updates

We may update this policy from time to time. Continued use of our services after changes constitutes acceptance of the updated policy.