1. Definitions

• "Account" means the bank account held at your financial institution from which we are authorised to arrange funds to be debited.
• "Agreement" means this Direct Debit Request Service Agreement between you and us.
• "Business Day" means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
• "Debit Day" means the day that payment by you to us is due.
• "Debit Payment" means a particular transaction where a debit is made.
• "Direct Debit Request" means the Direct Debit Request between you and us.
• "Us/We" means Raging Communications Pty Ltd (User ID: TBA), the Debit User you have authorised by signing a Direct Debit Request.
• "You" means the customer who has signed or authorised the Direct Debit Request.
• "Your Financial Institution" means the financial institution nominated by you on the Direct Debit Request at which the account is maintained.

2. Debiting Your Account

By signing a Direct Debit Request or providing us with valid instructions, you have authorised us to arrange for funds to be debited from your account.

You should be aware that:

• The amount debited will be your invoice amount plus any applicable payment processing fee (currently 1.0% + $0.30, capped at $3.50)
• Debits will occur on or after your invoice due date (7 days from invoice)
• If the Debit Day falls on a non-business day, debiting will occur on the next business day
• If you are unsure about when a debit will be processed, contact us

3. Amendments By Us

We may vary any details of this Agreement or a Direct Debit Request at any time by giving you at least 14 days' written notice via email or post.

4. Amendments By You

You may change, stop, or defer a debit payment, or terminate this Agreement, by providing us with at least 3 business days' notice by:

Or alternatively, you may contact your financial institution directly.

5. Your Obligations

It is your responsibility to:

• Ensure that you have sufficient cleared funds in your account to allow a debit payment to be made
• Ensure that the authorisation given to draw on your account is identical to the account signing instruction held by your financial institution
• Advise us if the account nominated is transferred or closed
• Arrange an alternative payment method with us if the Direct Debit Request is cancelled

6. Dishonoured Payments

7. Dispute

If you believe that there has been an error in debiting your account, you should:

1. Contact us immediately so that we can resolve your query
2. Contact your financial institution if you believe that a debit was processed incorrectly

If we conclude that your account has been incorrectly debited, we will respond to your query by arranging to refund the debited amount to your account within 5 business days.

8. Accounts

You should check with your financial institution to confirm that direct debiting is available on your account. Some accounts may not support direct debit arrangements.

Direct debiting may not be available on all accounts offered by your financial institution.

9. Confidentiality

We will keep any information relating to your bank account confidential unless:

• We require disclosure to our financial institution to process the direct debit
• You provide us with written permission
• We are required by law to disclose the information

10. Notice

If you wish to notify us in writing about anything relating to this Agreement, you should write to: