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Complete Feature Guide

Powerful Modules for Modern Businesses

Discover how each module can transform your business operations, boost efficiency, and drive growth.

NBN Service Management

Complete NBN Lifecycle Management

Module

End-to-end NBN service provisioning, monitoring, and fault management via Kinetix API integration.

Automated service qualification & address lookup
Real-time Kinetix API integration
NBN order creation and tracking
Service activation monitoring
Line diagnostics (NTD status, loopback, NPT)
Speed tier management and upgrades
Fault lodgement with NBN
Service relocation processing

VoIP & Telephony

Enterprise Voice Solutions

Module

Complete VoIP service management with DID number porting, trunk configuration, and 3CX integration.

SIP trunk provisioning
DID number management and porting
Porting Authority Form (PAF) automation
3CX cloud hosting integration
Emergency address (E911) management
Call usage tracking and billing
Line count configuration
Multi-line trunk support

Support & Diagnostics

Intelligent Support Management

Module

AI-powered ticket system with NBN diagnostics, live chat, and automated troubleshooting.

AI troubleshooting guide generation
Automated ticket creation from email
Live chat with human escalation
NBN diagnostic test integration
SLA tracking and breach alerts
Request for information workflows
Customer reply tracking
Kinetix fault lodgement

SLA Management

Service Level Excellence

Module

Comprehensive SLA template management with performance tracking, breach monitoring, and credit automation.

SLA template library (Starter/Pro/Enterprise)
Per-site SLA assignment
Response time tracking (critical/standard)
MTTR monitoring and reporting
Uptime target management
After-hours support configuration
Credit eligibility automation
Performance record generation

Billing & Invoicing

Automated Revenue Management

Module

Complete billing solution with pro-rated charges, Stripe integration, and overdue payment automation.

Automated monthly invoice generation
Pro-rated service billing
Stripe payment integration
Direct debit automation
Overdue payment workflows
PDF invoice generation
Payment surcharge handling
SLA fee integration

Customer Management

360° Customer View

Module

Complete customer lifecycle management with ABN lookup, multi-contact support, and portal access.

ABN/ACN auto-lookup and validation
Multi-contact management (primary/billing/technical)
Customer portal with MFA enforcement
Service address management
Customer 360 unified view
Account status tracking
Payment risk flagging
Reseller attribution

Email & Communications

Professional Communication Hub

Module

Gmail-integrated email system with templates, staff mailboxes, and automated notifications.

Gmail OAuth integration
Staff shared mailboxes
Branded email templates
Out-of-office automation
Email-to-ticket conversion
Customer reply tracking
Template variable system
Communication logging

AI Chatbot Assistant

Intelligent Customer Engagement

Module

AI-powered chatbot with troubleshooting guides, multilingual support, and human escalation.

AI-powered conversation handling
Troubleshooting step-by-step guides
Speed test integration
Multilingual support (10+ languages)
Voice response capability
Human agent escalation
Context-aware responses
Knowledge base learning

Partner & Reseller Portal

Channel Partner Management

Module

Complete reseller management with tiered commissions, dedicated portal, and customer attribution.

Reseller onboarding workflow
Tiered commission structure
Referral code tracking
Partner portal access
Commission reporting
Customer attribution
Marketing asset library
Partner MFA enforcement

Appointment & Calendar

Scheduling Made Simple

Module

Integrated calendar system with Google Calendar sync, technician scheduling, and appointment management.

Google Calendar sync
Technician appointment scheduling
ServiceM8 integration
Installation booking
Reminder automation
Availability management
Customer notifications
Mobile technician app

DBYD Integration

Dial Before You Dig Automation

Module

SmarterWX integration for automated DBYD referral management and notification handling.

SmarterWX webhook integration
Automatic referral capture
Notification preferences
Location-based filtering
Referral response automation
Document management
Compliance tracking
Real-time alerts

Security & Access Control

Enterprise-Grade Security

Module

Multi-factor authentication, passkey support, role-based access, and complete audit logging.

MFA enforcement (TOTP)
Passkey/WebAuthn support
Role-based access control
Staff permission levels
Executive password protection
Session management
Complete audit logging
IP-based access rules

Multi-Tenant Platform

White-Label SaaS Ready

Module

Complete multi-tenancy with data isolation, tenant branding, and subscription management.

Complete data isolation
Tenant-specific branding
Subscription plan management
Usage-based billing
Tenant onboarding workflow
API credential management
Tenant admin portal
Custom domain support

API & Integrations

Connect Everything

Module

Comprehensive API access with Kinetix, Stripe, Gmail, Google Calendar, and webhook support.

Kinetix NBN API integration
Stripe payment processing
Gmail OAuth integration
Google Calendar sync
ServiceM8 dispatch
SmarterWX DBYD webhooks
Xero accounting sync
Custom webhook endpoints

Reports & Analytics

Data-Driven Decisions

Module

Comprehensive business intelligence with revenue tracking, service metrics, and performance dashboards.

Revenue trend analysis
Customer growth metrics
Service performance tracking
Support ticket analytics
SLA compliance reporting
Reseller commission reports
Export to CSV/PDF
Real-time dashboards

Platform-Wide Features

Every plan includes these enterprise-grade capabilities

Enterprise Security

MFA enforcement, passkey support, role-based access, and complete audit logging

NBN Ready

Full Kinetix API integration for NBN provisioning, diagnostics, and fault management

AI-Powered

Intelligent chatbot, troubleshooting guides, and automated ticket routing

Multi-Tenant

White-label SaaS platform with complete data isolation and custom branding

Real-Time Alerts

Instant notifications for SLA breaches, faults, and critical events

Customer Portal

Self-service portal with service status, billing, and support access

Ready to Get Started?

Choose the perfect plan for your business and start transforming your operations today.