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© 2026 Raging Communications
Financial Hardship Policy

Last updated: January 2025

We're here to help. If you're experiencing financial difficulty, please contact us. We have options available to help you stay connected while managing your circumstances.

Our Commitment

Raging Communications understands that anyone can experience financial hardship at any time. We're committed to treating all customers experiencing hardship with respect, empathy, and understanding. We will work with you to find a solution that helps you stay connected.

What is Financial Hardship?

Financial hardship occurs when you're unable to pay your bills due to circumstances beyond your control. This might include:

  • Loss of employment or reduced income
  • Illness or disability (yours or a family member's)
  • Family breakdown or domestic violence
  • Natural disaster or emergency
  • Death in the family
  • Unexpected expenses or financial emergency
  • Cost of living pressures

How We Can Help

Depending on your circumstances, we may be able to offer:

Payment Plans

Spread your payments over an extended period with smaller, manageable amounts.

Payment Extensions

Extra time to pay your bill without late fees or service impact.

Plan Adjustment

Move to a lower-cost plan to reduce your monthly expenses.

Fee Waivers

Waiver of late fees and some service charges where appropriate.

Temporary Suspension

Pause your service temporarily while you get back on your feet.

Debt Waiver

In exceptional circumstances, partial or full debt waiver may be considered.

How to Apply

Contact our dedicated hardship team:

Phone

Queensland:

South Australia:

Ask for the Hardship Team

Email

We respond within 2 business days

What We'll Need

To assess your situation, we may ask for:

  • Your account details
  • Brief explanation of your circumstances
  • Your proposed payment amount (if applicable)
  • Supporting documentation may be requested for long-term arrangements

Note: We understand documentation may not always be available. We'll work with you on a case-by-case basis.

Your Rights

While you're in a hardship arrangement:

  • We won't disconnect your service while you're meeting your arrangement
  • We won't charge late payment fees
  • We won't refer your debt to collection agencies
  • We won't report defaults to credit agencies
  • You can request a review of your arrangement at any time

Domestic Violence Support

Safe & Supported

If you're experiencing domestic or family violence, we have additional support available. Your safety is our priority. Please let us know if you need:

  • Account security measures
  • Safe contact arrangements
  • Urgent disconnection/reconnection
  • Referral to support services

External Support

You may also find these free services helpful:

National Debt Helpline

1800 007 007 (free call) | ndh.org.au

Financial Counselling Australia

financialcounsellingaustralia.org.au

1800RESPECT (Domestic Violence)

1800 737 732 (24/7) | 1800respect.org.au

Lifeline (Crisis Support)

13 11 14 (24/7) | lifeline.org.au

Remember: There's no shame in asking for help. The sooner you contact us, the more options we can offer. We're here to help you stay connected.