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Legal & Policies
Quick access to all legal documents, policies, and customer forms
Policies
Forms
Partner
Terms of Service
Customer service agreement, billing, cancellation
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Privacy Policy
Data collection, usage, security, customer rights
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Acceptable Use Policy
Network usage rules, prohibited activities
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Critical Information Summary
ACMA required - key service information (NBN)
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VoIP Critical Information Summary
ACMA required - VoIP/SIP Trunking plans CIS
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Complaints Handling Policy
TIO complaint process and escalation
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Financial Hardship Policy
Payment assistance and hardship options
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Direct Debit Agreement
BECS direct debit terms and conditions
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Data Breach Policy
Privacy Act NDB scheme compliance
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Partner Terms
Partner program terms, commission, FAQ
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SaaS Agreement
Multi-tenant subscription agreement
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