Legal & Policies

Quick access to all legal documents, policies, and customer forms

Terms of Service
Customer service agreement, billing, cancellation
Privacy Policy
Data collection, usage, security, customer rights
Acceptable Use Policy
Network usage rules, prohibited activities
Critical Information Summary
ACMA required - key service information (NBN)
VoIP Critical Information Summary
ACMA required - VoIP/SIP Trunking plans CIS
Complaints Handling Policy
TIO complaint process and escalation
Financial Hardship Policy
Payment assistance and hardship options
Direct Debit Agreement
BECS direct debit terms and conditions
Data Breach Policy
Privacy Act NDB scheme compliance
Partner Terms
Partner program terms, commission, FAQ
SaaS Agreement
Multi-tenant subscription agreement