1. Information We Collect

We collect information necessary to provide our services, including:

• Personal details (name, date of birth, contact information)
• Business information (ABN, business name, company details)
• Service addresses and installation details
• Payment and billing information
• Service usage data and performance metrics
• Support communications and ticket history

2. How We Use Your Information

Your information is used to:

• Provide and maintain your telecommunications services
• Process payments and generate invoices
• Provide technical support and resolve service issues
• Send service notifications and important updates
• Comply with legal and regulatory requirements
• Improve our services and customer experience

3. Information Sharing

We do not sell your personal information. We may share your data with:

• NBN Co: For service provisioning and support
• Payment processors: Stripe for secure payment processing
• Service providers: NBN wholesale partners, ServiceM8 (technicians)
• Accounting software: Xero for financial record keeping
• Law enforcement: When required by law

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. Multi-factor authentication is mandatory for enhanced account protection.

5. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Service records are kept for 7 years in accordance with Australian tax law.

7. Cookies and Tracking

Our website uses cookies for authentication, preferences, and analytics. You can control cookie preferences through your browser settings.

8. Third-Party Services

Our platform integrates with third-party services (Stripe, Xero, etc.). Each provider has their own privacy policy governing data use.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or service notifications.

10. Contact Us

For privacy-related questions or to exercise your rights:

• Email: privacy@ragingcommunications.com.au
• Phone: QLD (07) 3473 1988 | SA (08) 7231 1638
• Mail: Privacy Officer, Raging Communications Pty Ltd, Adelaide SA