Make a Complaint
Tell us what has gone wrong and we will put it right. You will get a complaint reference immediately, and an acknowledgement by email.
What happens next
| What happens | Our maximum timeframe |
|---|---|
| We acknowledge your complaint | Straight away if you complain by phone, in person or live chat. Within 2 working days if you complain by email, post or our online form. |
| We resolve an urgent complaint | Within 2 working days — including carrying out the resolution. |
| We propose a resolution to a non-urgent complaint | Within 10 working days. |
| We carry out the resolution you have agreed to | Within 5 working days. |
Our full Complaints Handling Policy explains the whole process, including urgent complaints and escalation.
Telecommunications Industry Ombudsman
If you are not satisfied with how we have handled your complaint, you have the right to take it to the Telecommunications Industry Ombudsman, which is a free and independent service.
Raging Communications is a member of the Telecommunications Industry Ombudsman scheme. The TIO is a free and independent dispute resolution service for residential and small business consumers. You can contact the TIO at any time, although they will usually ask that you give us the chance to resolve your complaint first.
By phone
1800 062 058