1. Agreement to Terms

By accessing and using Raging Communications services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Service Description

Raging Communications provides internet connectivity services via the NBN network, VoIP telephone services, and related telecommunications products.

3. Service Availability

While we strive for 100% uptime, services are provided "as is" and subject to network availability, NBN Co infrastructure, and force majeure events.

4. Billing and Payments

• Invoices are issued on the 1st of each month for services in advance
• Payment is due within 7 days of the invoice date
• A payment reminder will be sent the day after the due date if payment has not been received
• At 7 days overdue (14 days from invoice date), a suspension warning notice will be sent
• At 14 days overdue (21 days from invoice date), services will be suspended until payment is received
• Suspended services may incur a reactivation fee
• A 1.2% surcharge applies to credit card payments
• Direct debit incurs a 0.5% surcharge

5. Service Limits and Fair Use

All plans include unlimited data. However, excessive usage that impacts network performance for other users may be subject to traffic management during peak periods.

6. Contract Terms

All NBN connections require a minimum contract term of 30 days.

Enterprise Ethernet (EE) services have variable contract terms ranging from 12 to 36 months, which will be confirmed at the order stage based on your specific requirements and infrastructure.

Early termination fees apply if you cancel services before the minimum contract term is complete.

7. Service Cancellation

You may cancel services at any time by providing 30 days' written notice. Cancellation within a contract term may incur early termination fees.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Limitation of Liability

Raging Communications shall not be liable for any indirect, incidental, or consequential damages arising from service use or interruption.

10. Contact Information

For questions about these Terms of Service, contact us at:

• Email: hello@ragingcommunications.com.au
• Phone: (07) 3473 1988 (QLD) or (08) 7231 1638 (SA)
• Address: Adelaide, South Australia